PRIVACY POLICY

1. Scope

This Privacy Policy applies to:

• Visitors to our websites
• Users who create accounts
• Authorized users acting on behalf of an organization

This Privacy Policy does not apply to third-party services that you connect to the Services.

2. Information We Collect

2.1 Account and Identity Information

We collect information necessary to create and manage accounts, such as:

• Name
• Email address
• Organization name
• Authentication credentials or identifiers

2.2 Usage and Technical Information

We automatically collect information related to use of the Services, including:

• Log files and timestamps
• IP addresses
• Device and browser metadata
• Feature usage and performance metrics

This data is used for security, monitoring, and service improvement.

2.3 Customer Data

The Services process data that you or your organization submit, upload, or connect ("Customer Data"), which may include:

• Analytics metadata
• Schemas, models, dashboards, reports, or configurations
• Descriptive or contextual information associated with analytics assets

Customer Data may include personal data depending on your use case.

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Services
• Authenticate users and secure accounts
• Monitor usage and prevent abuse
• Improve functionality and performance
• Comply with legal obligations
• Communicate with users regarding service matters

We do not sell personal data.

4. AI and Automated Processing

The Services may use automated or AI-assisted systems to generate insights, summaries, descriptions, or recommendations.

Customer Data may be processed by these systems solely to provide the Services.

Unless otherwise agreed in writing:

• Customer Data is not used to train generalized AI models
• AI outputs are generated in response to user interactions and configurations

AI-generated outputs may be inaccurate or incomplete and should not be relied upon as the sole basis for decisions.

5. Data Sharing and Disclosure

We may share information with:

• Hosting and infrastructure providers
• Security, monitoring, and analytics vendors
• Sub-processors necessary to operate the Services
• Legal or regulatory authorities when required by law

All service providers are engaged under contractual obligations consistent with this Privacy Policy. For details on our subprocessors and data processing practices, see our Data Processing Addendum.

We do not sell personal information to third parties.

6. Data Retention

We retain information only as long as necessary to:

• Provide the Services
• Meet contractual obligations
• Comply with legal requirements

Retention periods may vary depending on data type and customer configuration.

7. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, or misuse.

However, no system can be guaranteed to be completely secure.

8. International Data Transfers

Information may be processed and stored in the United States and other jurisdictions where we or our service providers operate.

Where required, we rely on appropriate safeguards for international transfers.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to personal data
• Request correction or deletion
• Object to or restrict processing
• Request data portability

Requests may be subject to verification and legal limitations.

To exercise these rights, contact us using the information below.

10. Children's Privacy

The Services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be reflected by the "Last Updated" date above.

Continued use of the Services after updates constitutes acceptance.

12. Contact Information

For privacy-related inquiries or requests:

Email: support@clearmetric.ai